Shipping & Returns
Lead Time & Availability
Availability depends on whether the item is in our stock or must come from the factory.
- Stocked items (including many Dean repair kits when Current Stock is shown): typically ship the same day if ordered before 2:00 p.m. ET, when in stock. Check the product page for Current Stock and the availability line before you order.
- Non-stocked / factory items: typical parts lead time is 2–7+ days, based on manufacturer availability. Some items take longer — we will confirm if your order hits a longer factory queue.
- Pumps and other process equipment: lead time is determined by manufacturer availability. Many Dean complete pumps are built to order; stocked RA sizes ship when available from our inventory. See the product page for the lead-time note on that SKU.
When you place an order, we estimate shipping and delivery based on item availability and the shipping option you choose. Shipping rates for many items are weight-based; weights are rounded up to the next full pound per carrier practice.
Free Shipping
Free shipping on standard ground parts orders over $199. Exclusions apply (for example, oversized freight, pumps with fixed freight, expedited service, and other exceptions noted at checkout or on the product page).
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper; in many cases you will receive a refund more quickly. This period includes transit time for us to receive your return (5 to 10 business days), processing once we receive it (3 to 5 business days), and your bank processing our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with RMA instructions. For custom, cut, or installed items — or anything outside the new/unopened window — contact sales before shipping anything back.
Questions? 888-341-7085 · sales@pumpresource.us